truffle npc Southwest Baggage Claim – Fill Online, Printable, Fillable, Blank …

truffle npc Southwest Baggage Claim – Fill Online, Printable, Fillable, Blank …

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      Help Center

      Damaged Luggage Handled Well! – Southwest Airlines

      • Southwest Airlines

      “Damaged Luggage Handled Well!”



      Review of Southwest Airlines


      Gil M
      Placentia, California
      18816

      Reviewed June 8, 2018
      Damaged Luggage Handled Well!

      (5 photos) The flight experience was the usual quality Southwest experience. The exception came when we picked up our luggage. The handle would not extend, and it looked like the side of the luggage had been crushed. We went to the baggage claim office and filed a claim before we left the airport (VERY important). The lady (Jenny) who handled our claim was very efficient and called me the next day to tell me the procedure. We repurchased the same bag online, printed the receipt, and brought it to the airport when it was time to return home (6 days later). They pulled up our claim, and processed a reimbursement check on-the-spot! No hassle. No questions asked (the damage was obvious). Kudos to Southwest for handling this so well. It is a comfort to know that Southwest stands behind their service so efficiently.

        • Seat comfort
        • Customer service (e.g. attitude, care, helpfulness)
        • Cleanliness
        • Food and Beverage
        • Legroom
        • In-flight entertainment (WiFi, TV, movies)
        • Value for money
        • Check-in and Boarding (e.g. efficiency, service at gate)

      Thank Gil M

      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

      Updating list…

      Write a Review Reviews (30,968)

      7,0437,047 of 30,968 reviews

      db7477
      Carlsbad, California
      67585

      Reviewed June 8, 2018
      Excellent flight

      What a great flight! Direct from SD to Seattle. Free TV on your personal device. Was able to see the UEFA Champions League Final and see Gareth Bale’s winning and unbelievable bicycle goal. Sick!

        • Seat comfort
        • Customer service (e.g. attitude, care, helpfulness)
        • Cleanliness
        • Food and Beverage
        • Legroom
        • In-flight entertainment (WiFi, TV, movies)
        • Value for money
        • Check-in and Boarding (e.g. efficiency, service at gate)

      Thank db7477

      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

      mcheim2005
      Benton Harbor, Michigan
      3312

      Reviewed June 8, 2018
      Paid for

      Nice price and easy to change flights when needed. I do not like not having assigned seating though. No bag fees

        • Seat comfort
        • Customer service (e.g. attitude, care, helpfulness)
        • Cleanliness
        • Food and Beverage
        • Legroom
        • In-flight entertainment (WiFi, TV, movies)
        • Value for money
        • Check-in and Boarding (e.g. efficiency, service at gate)

      Thank mcheim2005

      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

      Ratpack6
      Northfield, Minnesota
      1514

      Reviewed June 8, 2018 via mobile
      Appreciate the free checked bags!

      I really like flying Southwest! Friendly staff, informative when we had a weather delay, good in flight service (including a snack). I am way more likely to not take much on board with me when an airline doesn’t charge me to check my bag. Thank you Southwest for that!

      Thank Ratpack6

      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

      Tracey O
      Indianapolis, Indiana
      185

      Reviewed June 8, 2018
      always on time

      I love Southwest! The crew was very friendly and accommodating. Our flight left on time and arrived in Dallas early. It was Thanksgiving and very crowded but there was plenty of room in their roomy seats and the flight was smooth.

        • Seat comfort
        • Customer service (e.g. attitude, care, helpfulness)
        • Cleanliness
        • Food and Beverage
        • Legroom
        • In-flight entertainment (WiFi, TV, movies)
        • Value for money
        • Check-in and Boarding (e.g. efficiency, service at gate)

      Thank Tracey O

      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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      Air Travel and Damaged Baggage



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      Trip Planning



      Air Travel

      Air Travel and Damaged Baggage

      What Should You Do When Your Bag Is Damaged During Your Flight?

      By Nancy Parode

      Updated 12/15/17




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      Airlines have established policies for helping passengers whose bags have been damaged.

      Tim Boyle / Getty Images News / Getty Images

      If you fly frequently, the day will come when your suitcase slides down the baggage claim ramp in much worse shape than it was when you checked it in. Your airline has developed policies and procedures for you to use when filing a claim for damaged luggage.

      Before Your Trip

      Know Your Rights and Restrictions

      Every airline has a baggage policy that includes not only which types of baggage damage the airline will pay for but also which items are excluded from repair or reimbursement offers. The International Monetary Fund’s Montreal Convention governs reimbursement amounts for baggage damaged on international flights.

      Consider Travel Insurance

      If you plan to check expensive luggage or must carry high-value items in your checked baggage, travel insurance that includes  baggage loss coverage  can help you minimize losses if your bags are damaged during your flight.

      Check your renter’s or homeowner’s insurance policy to see whether it includes coverage for damage to luggage and its contents.

      Airlines sometimes offer excess valuation coverage to passengers who must pack high-value items in their checked baggage. See your airline’s website for details.

      Read Your Contract of Carriage

      Your airline’s contract of carriage spells out exactly which types of baggage damage are eligible for compensation. Read this important document before you pack. Your airline will not pay for damage to extendable suitcase handles, suitcase wheels, suitcase feet, zippers, scuffs or tears. Airlines consider these problems to be normal wear and tear, and you will not be compensated for them except on a case-by-case basis.

      Before your trip begins, be sure you understand the claims process, especially the time limit for filing a damage claim. If you fail to comply with this time limit, you will not be compensated for damage to your bag or its contents.

      Your contract of carriage will also identify which packed items are ineligible for reimbursement, whether they are lost, stolen or damaged during your trip. Depending on the airline, this list could include jewelry, cameras, prescription medications, sports equipment, computers, artwork and many other items. Consider shipping some of these items via an insured carrier rather than packing them in your checked baggage if you cannot hand-carry them.

      Understand the Montreal Convention

      Liability for baggage damaged on international flights is regulated through the International Monetary Fund’s Montreal Convention, which sets airlines’ per-passenger liability limit at 1,131 Special Drawing Rights units, or SDRs. The value of SDRs fluctuates each day; as of this writing, 1,131 SDRs equals $1,599. You can check the current SDR value at the International Monetary Fund’s website. Some countries have not ratified the Montreal Convention, but the United States, Canada, European Union member nations and many other countries have ratified it.

      Take Photographs and Make a Packing List

      Filing a claim will be difficult if you do not know what you packed in your checked baggage. Packing lists help you stay organized and serve as documentation. If you have receipts for the items you packed, particularly for high-value items, bring copies with you to substantiate a potential damage claim. Airlines typically depreciate the value of items claimed, based on purchase date; any documentation you can provide that establishes an item’s original cost and date of purchase will be useful.

      Even better, take photographs of all the items you plan to pack. Photograph your suitcases, too.

      Pack Wisely

      No airline will compensate you for baggage damage if you jam too many items into one suitcase. Contracts of carriage generally exclude damage to overstuffed luggage or to items packed in unsuitable bags, such as flimsy shopping bags. Airlines seldom compensate passengers for zipper damage, so there is no reason to shove too many articles into one bag.

      If Your Baggage Is Damaged

      File Your Claim Before Leaving the Airport

      In nearly all cases, you should file your claim before you leave the airport. This will give the airline’s representative a chance to inspect the damage and look at your boarding pass and baggage claim ticket. Include your flight information and a detailed description of the damage to your bag and its contents on your airline’s claim form.

      Some air carriers, such as Southwest Airlines, require that you file your damage claim within four hours of landing at the airport, but all require you to file your claim within 24 hours of landing for domestic flights and within seven days for international flights.

      File With a Smile

      You may be very upset about the damage to your luggage. Do your best to stay calm and speak politely; you will get much better service from your airline’s representative and you will be more persuasive when asking for repairs or compensation.

      Get Copies of Forms

      Do not leave the airport without a copy of your claim form, the name of the airline representative who helped you with the form and a telephone number for follow-up inquiries. Documentation is critical. This form is the only record you have of your claim.

      Follow-Up Procedures

      If you do not hear back from your airline in two or three days, call the airline’s claims office. Ask about repairs to your luggage and / or compensation for your damaged personal items. If you do not receive a satisfactory response, speak with a supervisor. Should the supervisor dismiss your concerns, speak with managers and try to contact claim representatives via Facebook, Twitter and other social media outlets. If extensive follow-up is needed, use email so you can save it as documentation.

      As long as your claim is valid, you have every right to expect that your airline will pay for damage to your bag and its contents. Be polite and persistent, document your claim and keep records of every conversation and email exchange you have with your airline. Escalate your claim if necessary, and continue to insist on repairs to your damaged bag.


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