TicketFast FAQ Ticketfast Tickets

TicketFast FAQ Ticketfast Tickets

TicketFast FAQ

What is a Ticketfast?
The delivery method called E-Ticket (Ticketfast) is only available in venues that offer it. This option is not available in outlets , but only through the website or the Call center .

A few minutes after you transaction is submitted, you will receive 2 emails from [email protected] . The first email is a confirmation of your order and the second email contains your attached E-Tickets. You simply have to save the attached file on your computer and print it whenever you want before the show. In addition, your tickets will also be available on your Admission’s account in the “Get your E-Tickets” section.

To open the attachment and print your Ticketfast, you will need Adobe Acrobat Reader. If you version is bellow 5.0 you can download the new version for free: adobe.com

Identification at the Gate
If the event is in a reserve seats venue, the identification of the credit card holder will be requested at the Gate with the actual credit card that was used at the time of purchase and a valid photo ID. Therefore, if there’s more than one person for one seat, the box office representative will be able to identify the real purchaser. Please bring the credit card used for the purchase and a valid picture ID and make sure to destroy unused copies of your e-tickets.

If the event’s general admission venue, only the first Ticketfast to be scan will give you access to the event. All other copies of the Ticketfast are going to be refused. Make sure to keep your tickets in a safe place and destroy the unused copies.

Service charges and handling fees
Service charges and handling fees are applicable for the Ticketfast delivery. Fees support our technical staff assuring the functionality of the equipment, servers related to the Ticketfast. Service, staff and equipment at the gate on the nigh of the show are also creating additional costs.

Technical problem or E-mail deleted or lost
If you are experiencing problems printing your tickets or if you did not receive them, please contact us through this link before the date of your event : http://www.admission.com/help/contactUs.en-us.html .

Note: We suggest that you submit your personal e-mail address instead of a company and/or work e-mail address that is related to a central server. Those servers contain e-mail filters and may make you e-mail bounce or being deleted. We invite you to write to submit an alternative address to assure that you receive your Ticketfast.



Articles in this section

  • Will this ticket be accepted for the event?
  • Why can’t I print my tickets?
  • What if my Ticketfast tickets are stolen?
  • What if I print more than one copy of my ticket?
  • What are the benefits to choosing Ticketfast?
  • My tickets haven’t printed properly?
  • My Ticketfast tickets have my name on, but they’re a gift.
  • I haven’t received my Ticketfast Tickets.
  • I cannot open the PDF file?
  • How does Ticketfast work?

See more

How does Ticketfast work?

All you need is Adobe Acrobat Reader, which you can download for free.

Save this attachment onto your computer. You now have your tickets stored and you can either print them out now or later.

    Related articles

    • Do my Ticketfast tickets need to be printed in colour?
    • Why can’t I print my tickets?
    • Will this ticket be accepted for the event?
    • Can you change the delivery of my tickets to Ticketfast?
    • I haven’t received my Ticketfast Tickets.


    @U2 Blog
    @U2 Blog
    U2 news and discussion

    Convert your TicketFast to "hard" tickets

    By Matt McGee on July 28, 2005 in Tours & Live Shows

    If you’ve tried to sell TicketFast tickets to another fan recently, you know it’s not easy. Most fans are aware of the risk involved, and won’t buy TicketFast from someone they don’t know personally. (I wouldn’t, sorry to say…..)

    So the thing you want to do, especially before the 3rd Leg starts (in a little more than six weeks), is get your TicketFast tickets converted to “hard” tickets. Easier said than done. If you call or email Ticketmaster Customer Service, they’ll pretend they don’t know what you’re talking about and then they’ll flat out tell you it can’t be done. You have to call them several times or be ready to bother them all day via email in order to get information from them about how to do this.

    I chose the email route today. Here’s the full text of the email exchange.

    It began when I submitted this via their online Customer Service contact system:

    “If I am the original purchaser of TicketFast tickets, what is the procedure to have those converted into “hard” tickets?”

    Simple enough question, right? Well, when I submitted the question, TM took me to another page where I was told that my question really WASN’T submitted, and instead they thought this might answer my question:

    The answers below were automatically selected to assist you with your questions. If no solutions are listed or the solutions are not helpful, select “Submitting Question” to submit your issue to our support staff. The answers to the following questions may be relevant to your question:

    Title: Which email from Ticketmaster contains my ticketFast tickets?
    Link: click here

    Title: What is ticketFast?
    Link: click here

    Title: What if I experience problems while ordering or printing my ticketFast ticket(s)?
    Link: click here

    Title: Will my ticketFast printout be accepted for entry into the event?
    Link: click here

    Title: How can I purchase tickets using an internationally billed credit card?
    Link: click here

    At the bottom of that page, I found another SUBMIT button with instructions to click it only if they hadn’t already answered my question. Ummm … click!

    Credit where it’s due: I got a human response only 27 minutes later. Sadly, it was useless:

    Dear Matt,

    Thank you for your e-mail. There are many conveniences to purchasing ticketFast as your delivery method! Some of these conveniences include:

    -You get your tickets right away, no will call lines or mail delivery to wait for.

    -You print them at your convenience.

    -You can forward them to others attending the event so they can print their own tickets. TicketFast tickets are transferable, as they are used in the same manner as traditional tickets.

    -You can change the method of delivery, depending on the time frame and have them either mail or shipped via UPS to your billing address, or have them waiting for you at the Box Office Will Call Window.

    If you have any further questions, please reply and include all previous correspondence.

    Thank you for using Ticketmaster, where we really appreciate your business.


    They really appreciate my business, but they don’t read my question. So I wrote back:

    Thank you for the quick reply.

    I understand the convenience of TicketFast, but that doesn’t answer my question.

    If I am the original owner and am still in possession of TicketFast tickets, how do I get them converted into “traditional” or “hard” tickets? I’d like a step-by-step procedure, please. I have Ticketfast tickets and want to have them converted into traditional/hard tickets. How do I do it?


    Again to their credit, I received another email reply very quickly. This one arrived 46 minutes later:

    Dear Matt,

    Thank you for your e-mail. In order to process your request, we require additional information. Please provide the following:

    Name on the account:
    Credit Card Number:
    Date of Event:
    City and State of Event:
    Order Number:

    If you have any further questions, please reply and include all previous correspondence.

    We really appreciate your business.

    Miguel E.

    Now, in hindsight, that may have answered my question right there. But that’s not how I understood it. When he starts by saying “in order to process your request, we require additional information” it sounds to me like, “We’re not going to answer your question until you give up all your personal information.” Well, I didn’t like the sound of that, so I wrote back:

    Miguel –

    Thank you again for the quick reply. I’m sorry, but I don’t see why Ticketmaster needs to know my account, credit card number, event information, and all that other stuff. I’m asking what should be a simple question, completely unrelated to anyone’s personal details:

    If I am the original owner and am still in possession of TicketFast tickets, how do I get them converted into “traditional” or “hard” tickets?

    I assume the procedure is the same no matter what my account name and credit card number is, right? So I’m asking – what’s the procedure? Thank you in advance.


    And again, another quick reply — they really do deserve GREAT credit for being so quick to answer emails — this one from Martin who very clearly explained exactly what you need to do if you want to convert TicketFast into hard tickets:

    Dear Matt,

    Thank you for contacting us. If you wish to convert your ticketFast tickets into hard copy tickets, please provide us with the following information:

    Name on the account:
    Credit Card Number:
    Date of Event:
    City and State of Event:
    Order Number:

    Once we have accessed your order, we will cancel the ticketFast ticket and issue out hard copy tickets. This can only be done by either calling Ticketmaster’s Customer Service department or by emailing our Customer Support team.

    If you have any further questions, please reply, and include all correspondence.


    Thank you, Martin. And those of you with the patience to read all the way to the end, you know how to do it, too. Remember — only the person who bought the TicketFast tickets can do this.

    Connect with @U2

    We’d love to connect with you on your favorite social networks. Follow us, fan us and say hello!

    Related Posts:

    • An Evening with Bill Carter

    • Want to see Bono’s Super Bowl jacket?

    • [Listen] DJ Bella Fiasco’s pre-show set before U2’s Dreamfest show

    • For the love of money, money, money


    U2.com email accounts
    U2 on HBOs Entourage

    8 Responses to Convert your TicketFast to "hard" tickets

    1. suesea
      July 28, 2005 at 10:03 pm

      Thanks, Matt. I did buy a Ticketfast ticket for U2 from someone I didn’t know personally, but who worked at the same (large) company as I do. I didn’t realize it was this sort of ticket till we met – and it made me nervous, but I was desperate. And it all turned out fine – but thanks for posting the great info. It’s good to know that the tickets can be converted, if you’re persistent enough.

    2. Beth
      July 29, 2005 at 1:51 pm

      I changed to hard tickets for two different dates, and it actually went smoother than this. (I think I did it through the actual online receipt page for the purchases in question, through my account). Replacement tickets came right away. No problem.

    3. c
      August 1, 2005 at 8:32 pm

      does this mean you have some tickets to sell? 🙂

    4. m2
      August 1, 2005 at 9:04 pm

      🙂 Nope. I was doing it for some friends who were getting the runaround from TM staff.

      December 15, 2008 at 8:53 am

      Hello, I bought two Ticketfast e-tickets on Ebay,but at the time thought they were hard tickets, now am I in bother? or do you think it might be okay… I still have time to cancel on Paypal if this system is bad news… kind regards Patrick

    6. David Z
      January 4, 2009 at 5:49 pm

      Hey – I found this informative, but I tried it today with some ticketFast tickets to an upcoming show, and was informed that they can’t do it for all shows. For some shows, they can do this apparently, but for others (mine, unfortunately) they could not.

      This will probably become more commonplace as they pimp their affiliate website: ticketsnow.com – I had to list me eTickets for sale there, where they charged me 15% listing fee, and they charge the buyer a 15% processing fee *in addition to* FedEx shipping charges.

      It’s unfortunate that I couldn’t sell/guarantee the eTickets on eBay or Craigslist, the buyer would’ve been a lot happier with a lower price 🙂

    7. Deborah
      April 5, 2009 at 10:05 pm

      I’m not sure why this is a big concern. I purchased ticketfast tickets through a third party and had no difficulty using them for entrance at my concert. This was in September 2008. Have things changed since then?

    8. Bobbie
      June 9, 2009 at 10:33 am

      I really would rather have ‘hard’ tickets, but I made the mistake of choosing TicketFast®. Overall Im nervous the tickets will be deneyed, if I do switch to ‘hard’ tickets how long do you think it’d take to get them? The concert is 7/11/09 so Im running out of time. ><

    Our Latest Flickr Photo

    Recent Comments

    • Steve Kilpatrick on Bono’s poem for Billy Graham: On his “lyric voice”
    • DW on Take a Facebook Live Joshua Tree-Shaped Tour of U2’s Dublin
    • Lacy K on These U2 college classes would be a Beautiful Day in school
    • calhouns on These U2 college classes would be a Beautiful Day in school
    • Marshall Welch on These U2 college classes would be a Beautiful Day in school

    Subscribe / Connect

    We’d love to connect with you on your favorite social networks. Follow us, fan us and say hello!



    Search Our Blog

    RSS Latest News from @U2

    • U2 gets 3 nominations in Pollstar Awards December 1, 2018
    • Bono talks World AIDS Day on NBCs Today Show November 30, 2018
    • Column: off the record … vol. 18-775 November 29, 2018
    • The 20th annual U2 Fan Christmas/Holiday Card Exchange is open November 27, 2018
    • Billboard: U2s E+I Tour earns $$126M on 923K tickets sold November 22, 2018