Request Benefit Payments Request weekly unemployment benefits

Thursday, November 1, 2012

Teleserve Number – Illinois Unemployment – IDES – (312) 338..

class=’post-footer-line post-footer-line-2’>
Best time to call? We say around 4pm.

From IDES: 1 (888) 337….Why certify for benefits (or, why ‘claim weeks’ of unemployment)?

> (312) 338-4337



If you do not certify, you will not receive Unemployment Insurance benefits!


The term “certification” is used by IDES to describe how you claim (888.337-…weeks of unemployment and receive benefits if you are entitled. This term is used because you are “certifying” on a biweekly basis that your answers to the questions in Tele-Serve about your unemployment status are correct. Your answers to these questions are factors in determining your entitlement to benefits for the weeks for which you are claiming. >> Click for the Tele-Serve brochure | en Español
Note: Before any benefits can be paid on a new claim, you must serve a non-paid “waiting week”. Electronic payments made to eligible individuals are generally available within 2-3 business days of certification.

What if the Tele-Serve phone number is busy?

Wait. Call volume is particularly high early in the morning (especially Mondays and Tuesdays). If the number is busy, hang up, and try calling again in the afternoon or up to 8:30 p.m. that same day. Certifying early on your scheduled call date doesn’t make payments come any faster.
If you miss your scheduled call date, you may still call on Thursday or Friday of the same week. You may also call on your regular call day the following week (or Thursday or Friday of that week).
Please remember, if you do not certify – or claim weeks – for unemployment benefits, you will not receive any payment.

1099s Mailed by IDES for Tax Year 2008

Chicago (1/27) – Because unemployment benefits are subject to federal and state income tax, each year Form 1099-G is mailed by January 31st to those individuals who received UI benefits in the previous calendar year, using the last address on file. These documents may be forwarded, provided the Post Office has a current “mail forwarding” request on file.

What is the Tele-Serve system?

From 6 a.m. to 8:30 p.m, Monday through Friday, including many holidays, the IDES Tele-Serve system is a fast, safe, reliable touch-tone phone service that enables you to do the following from the basic menu:

Press 1 Claim Weeks of Unemployment
Press 2 Reopen Your Claim
Press 3 Check Status Of Your Claim
Press 4Establish or Change Your PIN
Press 5Obtain General Information About IDES

When should I certify using Tele-Serve?

Approximately two weeks after you have filed your claim you must certify the first time for benefits by calling Tele-Serve.
Information and instructions will be mailed indicating your Bi-Weekly Certification Call Day and the date you should first call Tele-Serve to certify. If you do not receive this information sheet within two weeks from the date your claim was filed, contact your local office immediately.
After your first certification, you will continue to call Tele-Serve on a biweekly basis on your call day. Your specific date to call Tele-Serve will be printed on your Statement of Certification which will be mailed to you after each time you certify. >> more on this process for those who filed an internet claim

What are the phone numbers?

Statewide Tele-Serve number
(including callers in the Chicago area)
888-337-7234
TDD (Hearing Impaired)
(Hours for TDD-only: 8:30 – 5:00 on regular business days)
800-662-3943

Unemployment benefits and taxes

Federal tax form 1099-G’s are mailed at the end of January each year to those individuals who received UI benefits in the previous calendar year. These documents may be forwarded, provided the U.S. Post Office has a current “mail forwarding” request on file.
Claimants who have not received their 1099 form should also contact the local office where their claim was filed for more information, assistance, or to update their IDES address record. Some individuals may be able to obtain a new form through Tele-Serve.

When you call, be sure to have your:

  • social security number
  • personal identification number (PIN)
  • earnings before taxes
  • your latest Statement of Certification
  • Paper and pencil to record any information given to you during your call

Certification Questions You Will Be Asked:

  • Have you received or will you receive holiday pay? (Have holiday pay amount available)
  • Did you work? (Have earnings before taxes available)
  • Has your dependency status changed?
  • Were you able to work and available for work?
  • Did you actively look for work?
  • Are you receiving or have you applied for a Social Security pension?
  • Other than Social Security, are you receiving or have you applied for a retirement or disability pension?
  • Are you attending school or receiving training?
  • Have you claimed or will you receive workers’ compensation for a temporary disability?

Address and name changes:

  • Has your phone number changed? Enter your new ten-digit telephone number; Tele-Serve will read it back to you for verification. Confirm if correct.
  • Has your mailing address or name changed?
  • Call your Local Office during business hours to report address and name changes.

Tele-Serve will tell you the number to call or see the directory of local offices.


Important things to remember about Tele-Serve

Do not hang up until Tele-Serve tells you your claim has been accepted:

“This ends your filing at this time.”

Guard your PIN: you are responsible for all activity on your claim! Record your work search efforts each week on the form provided by IDES.

6
comments:

Victor Lammar Davis
said…

What’s going on with the dam teleserve system today,I can’t get through?

Unknown
said…

I can’t get through either

Doreen Hollins
said…

Has anyone gotten through today

Unknown
said…

I am having same issue. ..i can’t get through ???

Karen & Roman
said…

I went to the office today and they said just to certify; but I should have remembered I was told I wasn’t eligible until the end of May. But I went along with it and when I called teleserv they wouldn’t touch me and gave me a number to call. How aggravating! Why couldn’t they help me at the office; I drove all the way there.

Shawn Wharff
said…

I tried to certified thru teleserve and they were the wrong dates that they were asking for it didn’t work the week before and they were asking about the 2 weeks after tried to call the sterling office and it is a automated phone call how can I get a number to actually talk to someone

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Request Benefit Payments

Get Adobe Reader to view PDF files

File Viewing Information .

  • Ver esta página en español.

On this page:

  • Requesting Payment
  • Payment Timing
  • Waiting Week
  • Claim & Payment Status
  • Changing Your Payment Option
  • See Also
  • Service

Requesting Payment

Common Mistake:
Waiting to request payment until TWC determines whether you qualify for benefits. If you do not submit a request on time, your payment may be denied.

 
 

You must request payment to receive benefits. Request benefit payment as instructed, approximately one to two weeks after you apply for benefits, and every two weeks after that. You can find the date you are scheduled to request payment online using TWC’s Unemployment Benefits Services or by calling Tele-Serv at 800-558-8321.  If you do not request payment within the calendar week your request is due, your payment may be delayed or denied.

When requesting payment, you will answer several questions regarding your work and earnings and whether you met eligibility requirements during the claim period. You must then certify that your responses are true and complete. If you work during a benefit payment period, report your gross earnings as part of your payment request. For detailed information, go to Report Your Work & Earnings .

You can request benefit payments online or by phone:

  • Online: 24 hours a day using Unemployment Benefits Services at ui.texasworkforce.org . Select Request a Payment. You will need a User ID and password.  For more information about the password requirements, go to Managing Your Benefits Password & PIN . Use the same User ID and password that you use for WorkInTexas.com .
  • Phone: Tele-Serv , our automated telephone system, at 800-558-8321. Select Option 1. You will need your Social Security number and the four-digit PIN you created when you first applied for benefits.

Return to Top

Payment Timing

If you are eligible, we will issue your first payment approximately four weeks after you apply for benefits. Typically, your first payment is only for one week even though you submitted a payment request for two weeks. This is because the first payable week is your “waiting week.”

After the first payment, you should receive payments to your debit card or direct deposit account within two business days after we process your payment requests.

Return to Top

Waiting Week

Texas law requires us to hold the payment for the first payable week, known as the “waiting week,” until you are paid two times your weekly benefit amount and you:

  • Return to full-time work.

OR

  • Exhaust your unemployment benefits.

To report that you returned to full-time work, you must:

  • Select Request Your Waiting Week from Unemployment benefits Services

OR

  • Call Tele-Serv at 800-558-8321 and select Option 2, and then Option 4

OR

  • Call a Tele-Center at 800-939-6631 to speak to customer service staff.

Return to Top

Claim & Payment Status

To check your claim status or confirm your payment:

  • Log on to Unemployment Benefits Services . Select Claim and Payment Status. Scroll down to Most Recent Payment heading to see the TWC Processed Date and the Amount Deposited.
  • Call Tele-Serv at 800-558-8321 and select Option 2.
  • If you receive payment by direct deposit, call your bank or credit union or log on to their web site.
  • If you receive payment by debit card, log on to www.usbankreliacard.com , or call ReliaCard 
    customer service at 800-657-6343.

Receive automatic notice of deposits by signing up for text or email alerts with U.S. Bank. Register at www.usbankreliacard.com  or call ReliaCard customer service at 800-657-6343.

Return to Top

Changing Your Payment Option

To change your payment option :

  • Logon to ui.texasworkforce.org and select Payment Option from the Quick Links menu, or
  • Call Tele-Serv at 800-558-8321 and select Option 5.

Return to Top

See Also

  • Receiving Benefit Payments by Direct Deposit
  • Receiving Benefit Payments by Debit Card
  • Managing Your Benefits Password & PIN
  • Overpayment of Unemployment Insurance Benefits
  • How Money from Other Sources Can Affect Your Benefits
  • Income Taxes & Your Unemployment Benefits

Return to Top

Service

  • Online unemployment benefits services
  • Unemployment benefits contact information
  • Change your address
  • Stop your claim

Last Verified: November 29, 2016

Equal Opportunity Employer/Program
Auxiliary aids and services are available upon request to individuals with disabilities.
Deaf, hard-of-hearing or speech-impaired customers may contact TWC through the relay service provider of their choice. Equal opportunity is the law .

For questions, compliments or complaints, call 800-628-5115

Texas Workforce Commission Values : Community, Responsibility, Innovation, Accountability, Commitment to Excellence and Partnership.

©2011 Texas Workforce Commission Sitemap Policies Open Records Report fraud : 800-252-3642

Skip to main navigation
Skip to content
  • About Us
  • Contact Us
  • Find Locations
  • FAQ
  • En Español
  • Tiếng Việt

Texas Workforce Commission home

  • Job Seekers & Employees
    • Search for Jobs at WorkInTexas.com
    • Apply for Unemployment Benefits & Request Payment
    • Learn About Unemployment Benefits & Appeals
    • View Unemployment News
    • Learn About Vocational Rehabilitation Services
    • Claim Unpaid Wages
    • Plan Your Career
    • Explore Training & Education
    • Job Search Resources
    • Just for Veterans
    • Employee Rights & Laws
    • Employment Support Resources
    • Child Care Program
    • Other resources from Labor Commissioner
    • More for Job Seekers & Employees

  • Businesses & Employers
    • Register a New Unemployment Tax Account
    • File & Pay Unemployment Taxes
    • Learn About Unemployment Tax
    • Start or Expand a Business In Texas
    • Post Jobs & Find Employees at WorkInTexas.com
    • Respond to a Wage Claim
    • Manage Unemployment Claims & Appeals
    • Recruiting & Hiring Resources
    • Preventing & Managing Layoffs
    • Train Your Workforce
    • Employment Law
    • Labor Market Information
    • For Small Businesses
    • Vocational Rehabilitation Business Relations
    • Texas Internship Challenge
    • Other resources from Employer Commissioner
    • More for Businesses & Employers

  • Community & Workforce Partners
    • Economic Development
    • Training Providers’ Resources
    • Career Schools & Colleges Resources
    • Vocational Rehabilitation Providers’ Resources
    • Workforce Development Boards
    • Civil Rights & Discrimination
    • Programs for People with Disabilities
    • Adult Education
    • More for Community & Workforce Partners

  • Students, Parents & Educators

    • Career & Education Planning Resources
    • Adult Education
    • Career Awareness
    • Training Opportunities
    • Child Care Program
    • Vocational Rehabilitation for Youth & Students Page
    • Texas Internship Challenge
    • More for Students, Parents & Educators

  • TWC Agency Information
    • Program & Service Overviews
    • Laws & Rules Overview Page
    • Reports, Plans & Publications
    • TWC Financial & Grant Information
    • Doing Business with Texas Workforce
    • Councils & Advisory Committees
    • About Texas Workforce Page
    • TWC Contact Information
    • Open Records Requests page
    • Report Fraud to TWC
    • More for TWC Agency Information

  • Home
  • Job Seekers & Employees
  • Unemployment Benefits

Request Benefit Payments

Get Adobe Reader to view PDF files

File Viewing Information .

  • Ver esta página en español.

On this page:

  • Requesting Payment
  • Payment Timing
  • Waiting Week
  • Claim & Payment Status
  • Changing Your Payment Option
  • See Also
  • Service

Requesting Payment

Common Mistake:
Waiting to request payment until TWC determines whether you qualify for benefits. If you do not submit a request on time, your payment may be denied.

 
 

You must request payment to receive benefits. Request benefit payment as instructed, approximately one to two weeks after you apply for benefits, and every two weeks after that. You can find the date you are scheduled to request payment online using TWC’s Unemployment Benefits Services or by calling Tele-Serv at 800-558-8321.  If you do not request payment within the calendar week your request is due, your payment may be delayed or denied.

When requesting payment, you will answer several questions regarding your work and earnings and whether you met eligibility requirements during the claim period. You must then certify that your responses are true and complete. If you work during a benefit payment period, report your gross earnings as part of your payment request. For detailed information, go to Report Your Work & Earnings .

You can request benefit payments online or by phone:

  • Online: 24 hours a day using Unemployment Benefits Services at ui.texasworkforce.org . Select Request a Payment. You will need a User ID and password.  For more information about the password requirements, go to Managing Your Benefits Password & PIN . Use the same User ID and password that you use for WorkInTexas.com .
  • Phone: Tele-Serv , our automated telephone system, at 800-558-8321. Select Option 1. You will need your Social Security number and the four-digit PIN you created when you first applied for benefits.

Return to Top

Payment Timing

If you are eligible, we will issue your first payment approximately four weeks after you apply for benefits. Typically, your first payment is only for one week even though you submitted a payment request for two weeks. This is because the first payable week is your “waiting week.”

After the first payment, you should receive payments to your debit card or direct deposit account within two business days after we process your payment requests.

Return to Top

Waiting Week

Texas law requires us to hold the payment for the first payable week, known as the “waiting week,” until you are paid two times your weekly benefit amount and you:

  • Return to full-time work.

OR

  • Exhaust your unemployment benefits.

To report that you returned to full-time work, you must:

  • Select Request Your Waiting Week from Unemployment benefits Services

OR

  • Call Tele-Serv at 800-558-8321 and select Option 2, and then Option 4

OR

  • Call a Tele-Center at 800-939-6631 to speak to customer service staff.

Return to Top

Claim & Payment Status

To check your claim status or confirm your payment:

  • Log on to Unemployment Benefits Services . Select Claim and Payment Status. Scroll down to Most Recent Payment heading to see the TWC Processed Date and the Amount Deposited.
  • Call Tele-Serv at 800-558-8321 and select Option 2.
  • If you receive payment by direct deposit, call your bank or credit union or log on to their web site.
  • If you receive payment by debit card, log on to www.usbankreliacard.com , or call ReliaCard 
    customer service at 800-657-6343.

Receive automatic notice of deposits by signing up for text or email alerts with U.S. Bank. Register at www.usbankreliacard.com  or call ReliaCard customer service at 800-657-6343.

Return to Top

Changing Your Payment Option

To change your payment option :

  • Logon to ui.texasworkforce.org and select Payment Option from the Quick Links menu, or
  • Call Tele-Serv at 800-558-8321 and select Option 5.

Return to Top

See Also

  • Receiving Benefit Payments by Direct Deposit
  • Receiving Benefit Payments by Debit Card
  • Managing Your Benefits Password & PIN
  • Overpayment of Unemployment Insurance Benefits
  • How Money from Other Sources Can Affect Your Benefits
  • Income Taxes & Your Unemployment Benefits

Return to Top

Service

  • Online unemployment benefits services
  • Unemployment benefits contact information
  • Change your address
  • Stop your claim

Last Verified: November 29, 2016

Equal Opportunity Employer/Program
Auxiliary aids and services are available upon request to individuals with disabilities.
Deaf, hard-of-hearing or speech-impaired customers may contact TWC through the relay service provider of their choice. Equal opportunity is the law .

For questions, compliments or complaints, call 800-628-5115

Texas Workforce Commission Values : Community, Responsibility, Innovation, Accountability, Commitment to Excellence and Partnership.

©2011 Texas Workforce Commission Sitemap Policies Open Records Report fraud : 800-252-3642